Operations and helpdesk

Data Operations and Helpdesk Support

We provide support for various types data management operations from smaller databases to very large scalable databases. We also provide Tier I, II and III helpdesk services for responding to user’s data needs.

According to the required interface of document background

According to the required interface of document background

According to the required interface of document background

Our Data team will provide support for

Design Services

  • Infrastructure Consulting: Choosing the right Infra for the right platform, with virtualization and reference Hardware configurations
  • BI/Big Data Consulting: Assessment of the BI/BD roadmap with consulting regarding selecting the right BI stack / Hadoop distribution for organization needs

Build Engineering Services

  • Build: Design and build of the platform according to reference architecture, suitable for organization needs, including guidance on the tools and process setup
  • Security setup: Setting up appropriate security levels in accordance with organization controls and governance policies
  • Capacity Planning: Initial sizing and on-going utilization trend monitoring for capacity changes

Operate - Managed/Shared Services

  • Managed Services: End to end operations management for the entire BI / BD platforms
  • Shared Services: Setting up a shared services team to support full stack BI / BD platforms (Ingestion/ETL – Data Stores – Reporting/Visualization)
  • Environment Management: Minor and Major upgrades, patching, failover/DR services
  • ITIL based support models
  • Continuous Automation

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